FAQ:

How do I track my order? How long will it take for me to receive my order?

Orders are processed the same day up until 3:30pm Eastern time. Our Blackwater warehouse is busy shipping orders Monday- Friday.

Returns:

Items can be returned if they are in new condition. Any Manufacture defect can be returned. Please contact returns@blackwaterbrand.com within 30 days of your purchase for a full refund. All returns must have return authorization # provided by customer service. Returns without this number will be returned to sender.

What if I received the wrong product?

Please contact customer service as soon as you can. We will make sure that the correct item is exchanged and shipped at once.

How much is shipping?

Shipping is based upon dimension weight and actual weight and destination.

How long will it take to get my package?



Discounts and Exclusions:

All sale products are excluded from discounts. Please insert your discount code at the shopping cart level please remember to use all “CAPS” at checkout. No codes can be paired or stacked together.

RMA Tab

For returns please email returns@blackwaterbrand.com for RMA number prior to returning the merchandise. Failure to have an RMA number will result in BW

returning the package to sender.

Returns

Unworn Merchandise: Includes any item that is in new condition, still contains the original tags and is in the original packaging (if any). Returns will not be accepted if item exhibits any obvious signs of wear or is not in the condition in which it was received. All original packaging and materials including boxes, manuals, warranty cards, and any other materials in the original shipment must be returned with your merchandise.

Defective Merchandise: Includes any item that is in new condition, still contains the original tags and is in the original packaging (if any). Returns will not be accepted if item exhibits any obvious signs of wear or is not in the condition in which it was received. All original packaging and materials including boxes, manuals, warranty cards, and any other materials in the original shipment must be returned with your merchandise.

Once your return is received and inspected(usually within 72 hours of receipt), your refund will be processed and a credit will be automatically applied to your credit card within 7 days. Please note that depending on your credit card company, it may take an additional 2-10 business days after your credit is applied for it to post to your account.

Returns After 30 Days

In the event you wish to return an item after the 30-day return period, please contact BlackWater before making the return. A RMA may be provided by Customer Service for valid reasons; however, the item(s) must be in new condition as shipped with all original product packaging. You should be certain that the item you are purchasing will fit your needs.

Please contact BlackWater Brand if you have any questions. We will try to accommodate you in anyway we can.

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